Passwords and Identification

• ELP NetWorks dial-up accounts are for individual use only. The account holders(s) may not share passwords or accounts with other individuals. Please note that sharing an account password and username (login ID) does not allow for concurrent connections to our servers.
• Each ELP NetWorks Internet account holder is responsible for the security of his or her password. It is suggested that passwords are at least 6 characters long and contain letters of mixed case and non-letter characters and can not be found in whole or in part, in normal or reverse order, in an dictionary of words in any language.
• ELP NetWorks staff may monitor the security of account holder(s) password at any time and may opt to change the account holder's password at its discretion if it deems such actions are necessary to maintain the integrity of its network.
• You agree that if you feel that your password has been compromised in any way, you will notify ELP NetWorks immediately by telephone at 915-533-8617.
• If any security violations are believed to have occurred in connection with your account, ELP NetWorks has the right to suspend access to the account pending an investigation and resolution.
• ELP NetWorks will fully cooperate with any government or legal investigation regarding any aspect of your account.
• You agree that you are the person legally responsible for the use of the account, are at least 18 years of age, to supply us with current and truthful name, postal address and telephone number for our records, and you have a continued obligation to keep this information current. You also agree that you are an authorized user of any credit card that you supply to us and agree that we have an obligation to fully investigate any possible fraudulent credit card use.

Systems Resources

• ELP NetWorks will allocate resources to provide all account holders with the best service possible. ELP NetWorks may limit, restrict or prioritize access to system resources, including CPU time, memory, disk space, session length, and number of sessions. In addition, ELP NetWorks may charge fees for account holders who are interested in accessing system resources beyond acceptable usage.
• ELP NetWorks may log instances of abuse of system resources and take appropriate actions as outlined in Use of Service guidelines.

Backup of Data

• Your use of ELP NetWorks’ services are at your own risk. ELP NetWorks is not responsible for the files residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup files and data stored on ELP NetWorks’ servers.
• Although ELP NetWorks does make backups of files on our servers, you should always have a backup yourself on your own local PC or on any other form of media backup.

Time & Login Restrictions

• If a dial-up line connection is idle for more than 20 minutes, we will disconnect that line without notice.
• If a dial-up line connection is active for more than 8 hours, we will disconnect that line without notice. If there is a need to connect for more than 8 hours, we recommend taking a break before resuming connection. Otherwise, a dedicated line connection may be required.
• Each login account entitles the account holder to only one connection to our network at any given time.

For Billing and Invoicing:

• We will start billing our customers on the application date, also known as the anniversary date. However, under some circumstances, we may adjust the billing date.
• For check paying customers, we will give e-mail notice 7 days before the due date. If the bill is 2 days past the due date, the account will be deactivated without further notice. In this case, monthly charges still apply to any usage after the due date and before termination. If the subscriber calls us and requests for his account to be reactivated, we can reactivate at ELP NetWorks’ discretion but will require payment to be received within 2 days of the anniversary date. We will not, under any circumstances, reactivate the account if it is 15 days past due unless we receive payment in full.
• For reactivated accounts, we will only accept payments through credit cards or by our 6 or 12 month contracts.
• For credit card paying customers, we will charge on the Anniversary date.
• Prorating is applicable only to first non-full month. All charges for account activation and on-site installation are non-refundable. Calculation of prorating is based on our month-to-month rate.
• We will communicate with our customers through email. We, therefore require our users to expect all important correspondence with ELP NetWorks to be through your ELP NetWorks e-mail account.
• There is a $20.00 charge for insufficient funds on bad checks.

Canceling the account